Frequently Asked Questions

We have put together frequently asked questions, anything that doesn’t answer your question below please get in touch

info@springwoodshepherdhuts.co.uk

 

  • Can you add little extras to your booking?

    Yes, we have three optional extra packages Fire Package - which can be used on the fire pit and the log burner outside Celebration package - are you visiting us for a birthday, anniversary or a mini moon Robe Hire for two for the duration of your stay More details can be found on the extras when making a booking :)

  • How do we book?

    We have a chose of five shepherd huts, by clicking on the 'Book Now' button which can be found at the top right or in the middle of our homepage. It will take you to our booking page where you can select the hut and can look at more pictures and description.

  • What time can we check in/out?

    Check in times are after 4pm. Check out times are 10am. Unfortunately we are not offering early or late checkouts due to the extra cleaning we are carrying out on our huts to ensure the safety to all our guests

  • What makes your Huts so special?

    All our Huts are larger than average with kingsize beds, En-Suite bathrooms with shower, well equipped kitchen areas, log burners & thermostat controlled under floor heating, FREE wifi along with a smart TV, and two huts have hot tubs. We are quick access into the centre of York or the local shopping centre York Designer Outlet

  • What is there to see and do?

    Check out our “Things To Do” page for a comprehensive list of attractions

  • How do we find you?

    We’re only 10 minutes drive from the centre of York, around 30 minutes drive from Leeds. Our Huts are situated in their own private paddock but close enough to nearby amenities. Have a look at our “Contact Page” page for our full address, contact details and interactive map.

  • What's included in our stay?

    All our Huts come with a welcome pack including tea, coffee and a selection of mints and a small carton of milk. Towels and bed linen are all provided too along with toiletries on arrival. We have added FREE range eggs, which can be collect as and when needed from our hen hut

  • Can we pay a deposit?

    50% of the payment is due at the time of booking (non refundable) and the final 50% is due 14 days before arrival. We do not give refunds on any bookings made 14 days before arrival date. In the event of a cancellation by us, our liability shall be limited to the return in full the monies paid, our liability would not extend beyond that.

  • Is your website safe?

    Yes, our website is protected by a 256 bit SSL certificate to ensure all your data and details are kept safe.

  • Do you allow pets?

    Unfortunately not, as we have horses, sheep, chickens, Alpacas close by.

  • Do you allow smoking ?

    We do not allow smoking in our huts, we do allow smoking outside in our allocated area located near the communal bins however we ask that you clear away cigarette ends in the ash bin provided

  • Do you take children?

    We are an adult only site

  • What services are in the hut?

    We have provided, smoke alarms, carbon monoxides, fire blankets and fire extinguishers

  • Can your huts sleep more than 2 people?

    Unfortunately, our Shepherd Huts cannot safely sleep any more than 2 people (Being Adults Only)

  • Terms & Conditions

    Please refer to our 'Terms & Conditions Page' for more information

  • Can I isolate in your huts?

    If at anytime a guests has any symptoms you cannot isolated in our huts you must vacate.

  • What happens if we go into a National Lockdown and my stay is during lockdown?

    If we do go into a National Lockdown we will contact all guests that are booked with us and will move your booking to an alternative date free of charge, or we will offer a refund.

  • Do any of your shepherd huts have hot tubs?

    Two of our shepherd huts have hot tubs, Cotswold and Herdwick. More details can be found on each hut on our website

  • Do you have parking?

    We have parking for 1 car next to each shepherd. We ask guests to keep to the designated parking place for the hut that you have booked. We don't have the facilities for extra cars on site

  • Do you take group bookings?

    We do, we ask before you book to contact us directly to ensure the booking is made by the individuals staying in the shepherd hut and to confirm to our terms and conditions

  • More about your animals?

    - Our Alpacas are in the field either next to the shepherd huts or close by, we rotate them around the fields. - Our Sheep are normally roaming free in the field in front of the shepherd huts but can occasionally be in the paddocks -Our horse and shetland or normally in the same fields and can be seen from the huts, you may hear Casper the horse neighing on a morning. -Our chickens are let out free throughout the day and will pop over to the huts, they are very friendly and cheeky. Rest assured you can shush them away and they will leave you alone, they love food so if encouraged they won't be far away.