Frequently Asked Questions

We have put together frequently asked questions, anything that doesn’t answer your question below please get in touch

info@springwoodshepherdhuts.co.uk

 

  • How do we book?

    We have a chose of three shepherd huts, by clicking on the 'Book Now' button which can be found at the top right or in the middle of our homepage. It will take you to our booking page where you can select the hut and can look at more pictures and description. You can add an optional extra of a fire package which can be used in the log burner and the fire pit outside.

  • What time can we check in/out?

    Check in times are after 3pm. Check out times are 11am. Unfortunately we are not offering early or late checkouts due to the extra cleaning we are carrying out on our huts to ensure the safety to all our guests

  • What makes your Huts so special?

    All our Huts are larger than average with kingsize beds, En-Suite bathrooms with shower, well equipped kitchen areas, log burners & thermostat controlled under floor heating, FREE wifi along with a smart TV and quick access into the centre of York

  • What is there to see and do?

    Check out our “Things To Do” page for a comprehensive list of attractions

  • How do we find you?

    We’re only 10 minutes drive from the centre of York, around 30 minutes drive from Leeds. Our Huts are situated in their own private paddock but close enough to nearby amenities. Have a look at our “Contact Page” page for our full address, contact details and interactive map.

  • What's included in our stay?

    All our Huts come with a welcome pack including tea, coffee and a small carton of milk. Towels and bed linen are all provided too along with toiletries on arrival. We have added FREE range eggs, which can be collect as and when needed

  • Can we pay a deposit?

    50% of the payment is due at the time of booking (non refundable) and the final 50% is due 14 days before arrival. We do not give refunds on any bookings made 14 days before arrival date. In the event of a cancellation by us, our liability shall be limited to the return in full the monies paid, our liability would not extend beyond that.

  • Is your website safe?

    Yes, our website is protected by a 256 bit SSL certificate to ensure all your data and details are kept safe.

  • Do you allow pets?

    Unfortunately not, as we have horses, sheep, chickens, Alpacas close by.

  • Do you allow smoking ?

    We do not allow smoking in our huts, we do allow smoking outside however we ask that you clear away cigarette ends in the ash bin provided

  • Do you take children?

    We are an adult only site

  • What services are in the hut?

    We have provided, smoke alarms, carbon monoxides, fire blankets and fire extinguishers

  • Can your huts sleep more than 2 people?

    Unfortunately, our Shepherd Huts cannot safely sleep any more than 2 people (Adult or Child), this also includes young children in extra beds.

  • Terms & Conditions

    Please refer to our 'Terms & Conditions Page' for more information

  • Can I isolate in your huts?

    If at anytime a guests has any symptoms you cannot isolated in our huts you must vacate.

  • What happens if we go into a National Lockdown and my stay is during lockdown?

    If we do go into a National Lockdown we will contact all guests that are booked with us and will move your booking to an alternative date free of charge, or we will offer a refund.

  • What happens if I need to isolate and I cannot stay in the shepherd huts?

    If we havent gone in to a national lockdown and we are still open but you cannot come to use due to isolating or a lockdown in your area, we will happily move your booking free of charge and we will ask for proof relating to covid19. We will be following our normal cancellation policy if you wish not to move you booking to an alternative date.